Offering over 150 years of superior experience in all aspects of International Trade to its clients, this completely Australian owned company’s central focus is making sure customers benefit from a quality service to the “highest standard achievable with proactive and responsive communication creating true working partner relationships”.

The customer is of primary importance, forming the essence of business objectives and functions. With satisfied and loyal clients seen as a valued asset, it has endeavored to offer “a customer first policy” which includes aspects such as service, pricing, continuous improvement and partner development, where nurturing a long term partnership that will provide market leadership is its main initiative.

With its basis formed around satisfying expectations to its full potential against benchmarked standards, Orbit Logistics has the capabilities to:

· Deal with Suppliers, Customs, Shipping Companies, Airlines, Carriers, Couriers and agents on behalf on their customers

· Work to reduce customer costs on an ongoing basis

· Provide a Proof of Delivery system that is linked to the Tracking System

· Identify “priority” products and ensure goods are delivered within the agreed time frame, and promote their customers at all times

In order to satisfactorily fulfill these abilities, this company has sought to increasingly provide advanced technologies to both streamline and improve logistics processes within the organization, with consistent improvement strategies in place.

Accordingly, in order to perform these functions and satisfy client needs and demands to the highest standard possible, Orbit Logistics aims to provide customers with “pro-active information on all potential problems – including the status of damaged and/or lost shipments and the appropriate action for re-supply in shortest possible lead time”.

It has therefore forged a successful team with BSM to not only enhance its supply chain management and transport and/or distribution, but also to improve total transit time of products whilst consistently maintaining and strengthening relationships with clients through reliable and effective service.

With continuous improvement against best practice models and standards being high on this company’s agenda, the solutions provided by BSM assist in the fulfillment of such objectives. With an order Tracking System put into place, access through a website allows parties within the Supply Chain to monitor the progress of each shipment from point of pick-up to point of delivery. Orbit Logistics claims “It’s user friendly, windows based and enables [Orbit Logistics] to tailor to your requirements and terminology” (www.orbitlogistics.com.au). Through BSM’s customized solutions, this company is able to work successfully with its clients by providing information services that are easily accessible, creating more visibility and improved communication within the Supply Chain.

Total quality management and control forms the basis of Orbit Logistics’ business endeavors, striving to efficiently and effectively deliver goods to customers who are its priority. With aims to constantly improve transit time and delivery, client satisfaction is achieved to an unmatched level, with demand in both national and international markets branding this company’s success.


[ BSM | Jon Guy :: comment(s): 0 ]

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